Shipping Policy
Order Processing Time
All orders are processed within 3–5 business days. You will receive a confirmation email with tracking information once your order has shipped.
Estimated Delivery Time
We ship to the United States with an estimated delivery time of 8–15 business days after processing. Delivery times may vary depending on your location, local postal services, and seasonal demand.
Our products are fulfilled from our international fulfillment center to provide you with quality pet enrichment at fair prices. Every item is carefully inspected before shipping.
Tracking Information
A tracking number will be provided once your order has shipped. Please allow up to 48 hours for the tracking information to update in the carrier's system. You can track your package through the link provided in your email or on our Track Your Order page.
Shipping Delays
While we work hard to deliver on time, unforeseen delays (such as customs processing, weather conditions, or carrier issues) may occasionally extend delivery times. If your order is taking longer than expected, please reach out — we're happy to help you check on it.
Incorrect Address
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, we'll reach out to arrange reshipping. A small reshipping fee may apply to cover the new shipping cost.
Lost or Stolen Packages
If your package is marked as delivered but you haven't received it, please check with your household members and neighbors, look around your property and mailbox, then contact your local carrier.
If you still can't locate it, reach out to us at joypawbox.official@gmail.com. We'll help you file a claim with the carrier and do our best to make things right.
Questions?
Email us at joypawbox.official@gmail.com — we typically respond within 24 hours.